LAMA is a High Street fashion brand. It stands for Life Aesthetics, Metropolitan Apparel.

Design, production, and retail are the heart of the LAMA business model. The brand is committed to bringing to you quality apparel and accessories that are priced competitively and are durable to last beyond the current season.

LAMA proudly brings to you high-end, locally manufactured, quality clothes and accessories, which are usually exported and rarely available in Pakistan. Our material is sourced from international production houses as well as from factories in Pakistan that are primarily export-based. These factories adhere to the highest international standards and comply with our labor laws.

Our design focus is on quality products for men and women. LAMA is committed to constantly evolve with the needs of our customers, keeping in mind quality, comfort, durability, and fashion trends.

LAMA offers you a wide range of apparel, footwear and accessories for men and women.

We expect to deliver confirmed orders in different regions of the world in below time period:

• Middle East: 5-7 days
• UK & Europe: 8-10 days
• America & Canada: 10-14 days
• Rest of the World: 12-15 days

We use DHL as our partner to deliver orders to customers across the globe.

The standard delivery charges per order are USD 20 for orders under USD 80. There are no delivery charges for orders above USD 80.

Customers are responsible to pay any import duties, taxes, tariffs, VAT, or other fees levied by their country's customs authorities.

PLACE YOUR ORDER IN THREE EASY STEPS!

• Add the desired items to your cart and simply checkout.
• Submit an order with the correct delivery and contact details.
• A confirmation email would be sent with complete order details including item(s) details & prices.

At LAMA we do not accept returns.

At LAMA we do not refund orders.

Kindly do not accept an order if the parcel is damaged or the seal is opened. If you receive a faulty product, immediately call our customer care helpline at +92-3111-115262 between 9 AM to 9 PM (Pakistan Standard Time) from Monday to Saturday. You can also email us at customersupport@lamaretail.com

If you receive a faulty product or there is an item(s) missing in your order, immediately reach out to customer care helpline at +92-311-111-5262 between 9 AM to 9 PM (Pakistan Standard Time) from Monday to
Saturday.

You can also email us at customersupport@lamaretail.com

Yes, changes to order are accepted if you immediately call Customer Care and advise them. Once the order has been processed and dispatched we are unable to make changes

For your security, we are unable to change the address once we have confirmed your order with you.

We do not currently have the facility to advise when a specific item is back in stock. However, we do tend to re-stock quite frequently, so recommend you check back!

We have size charts available for products on our website for your assistance.

After successfully placing your order, you will see your order number on the screen and you will receive an email at the email address provided.

Actual colors may vary. Although we try extremely hard to ensure that our photos are as life-like as possible there may be a slight difference due to the device screens.

All online transactions on the LAMA website are secured payments and your personal information is safe. We have a safe security system with an SSL certificate.

We offer online card transactions for our valued customers.

Yes, we offer promotional discounts.

Yes, we have a customer care team at LAMA that can be contacted via call, chat and/or email from 9 AM to 9 PM (Pakistan Standard Time) from Monday to Saturday.

Yes, are available on social media platforms such as Facebook, Instagram, YouTube and Twitter.

LAMA's HR email is hr@lamaretail.com

The LAMA official website is www.lamaretail.com

You can create an account or check out as a guest for all online purchases.

You can sign up and subscribe to the official LAMA website to stay up to date with the latest trends and offers.

You can change your details by logging into your account and edit your personal information through the ‘my info’ tab.

Please bear in mind that even though you have placed an item in your SHOPPING BAG, it does not count as a purchase. Another customer may have checked out the item while it was in your SHOPPING BAG and the product is now out of stock

Your package is sealed and secured. You are required to sign for the parcel at the time of delivery to make sure the parcel was delivered to the right person/address.

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest you place a separate order for each destination.

After confirmed orders are dispatched, a unique tracking number is provided to the customer. You can track your order by using the tracking number on the third-party delivery service's website.

LAMA does not offer repair services for any items purchased.

LAMA does not offer gift cards.

The coupon code can be applied to the discount panel at the time of checkout. Once you click ‘apply’ the amount on your order will be adjusted automatically.

In case you have not received an email confirming your order then please wait for the confirmation call from a LAMA customer care representative. In case there is no confirmation call either, reach out to us at +92-311-111-5262 or email us at customersupport@lamaretail.com.